Loading

Stay connected for tailored offers & updates

Name
Terms 
Skip to main content

Privacy Policy

Burnside Village Pty Ltd ACN 007 731 231 (‘we’, ‘our’, ‘us’) is committed to protecting the personal information that we collect and hold about you. This Privacy Policy (Policy) sets out how we collect, use, hold, and share your personal information with reference to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). This policy also sets out how to contact us with any queries or concerns.

By voluntarily supplying us with your personal information you are agreeing to be bound by this Policy. While we may update our Policy from time to time, the most recent version of this Policy will always be available on this website. If we change the Policy in any material way we will post a notice on our website along with the updated Policy. We may also contact you via your contact information on file, for example by email, notification or some other equivalent measure.

If you have any queries, concerns or complaints about how we handle your personal information, please contact our Privacy Officer in the first instance:

Privacy Officer Contact: Ingrid Burgers
Email: Ingrid.burgers@cohengroup.com.au
Email: general@cohengroup.com.au

Postal address
Attention: Privacy Officer
Burnside Village Centre Management
PO Box 145, Glenside SA 5065

Our website contains links to other websites. When a user clicks on a link to another site they are no longer subject to this Policy. We have no responsibility for linked websites and provide them solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or warranties about their accuracy, content, or thoroughness. Your disclosure of personal information to third party websites is at your own risk.

1. What types of information do we collect and why?

In the course of managing and operating the Burnside Village shopping centre and otherwise providing our services, we collect personal and other information about our customers, suppliers, tenants and other individuals and how they interact with us and our services. We collect personal information through a number of mechanisms, including:

1.1 Collection from you: we collect and store information you provide directly to us (either in person, by email, by phone, or by any other direct means) in order to deliver our services. This includes:

  • Contact information: such as your name, address, email address, telephone number;
  • Personal information: such as date of birth and driver’s licence details;
  • Financial and credit information: such as bank account details; and/or
  • Business details: such as your Australian Business Number.

1.2 Automatic: we use cookies (small text files stored on your devices that provide us with information such as your internet protocol (IP) address, server information, internet service provider, and information on how you interact with our website) and other services that allow us to understand how you use our online media. This information is not linked to you personally. Each cookie expires within 30 minutes of website inactivity by a user.

We use remarketing and other audiences feature which tracks and measures user interaction on our website and provides data to help improve services. If you would like to know more or opt out of third-party vendors’ use of cookies please visit http://www.networkadvertising.org/choices/

If you opt-out of third-party tracking technologies or elect to prevent the use of cookies, this may result in the loss of website functionality, restrict your use of the website or delay or affect the way in which the website operates.

1.3 Device: if you use our services or interact with us through a mobile device, we receive technical information about your device, numbers that identify the device and your location information. This information is not associated with you.

1.4 Communications: when you communicate with us, we collect information such as your contact details (such as email address or phone number). We also engage third party services that provide us with information about how you interact with some communications we distribute. You can elect to not receive communications from us by contacting our Privacy Officer.

1.5 Digital platforms: if you access our services by connecting a social media login (such as Facebook or Google) we collect information derived, associated or connected with that platform where permitted by the platform’s terms of service. Any information we collect from social media, or other online, platforms is collected in accordance with that platform’s terms and conditions.

1.6 Through other sources: where necessary, we also collect your information from publicly available records. We will only do this where it is unreasonable or impractical to collect this information from you and it is necessary to provide our services.

If you have previously applied for a position with us we may have received your personal information from third parties such as recruiters or external websites. We use the information we receive to contact you about any potential opportunities or to evaluate your candidacy.

1.7 Information you provide about someone else: if you provide us with personal information about someone else, you must ensure that you are authorised to disclose that information to us and that, without us taking any further steps required by applicable privacy laws, we may collect, store, use and disclose such information for the purposes described in this policy. Where we request you to do so, you must assist us with any requests by the individual to access or update the personal information you have collected from them and provided to us. If you are someone who does not have a relationship with us but believe that one of our customers has entered your personal information into our servers, you will need to contact that customer for any questions you have about your personal information (including where you want to access, correct, amend, or request that we delete, your personal information).

1.8 Sensitive Information

We collect information considered to be sensitive information in the Privacy Act.

We will only collect this information directly from you or where we have consent to collect the information from a third party.

You have the option of not identifying yourself or interacting with us using a pseudonym. However, this may not be practicable when engaging our services.

You can choose not to provide your personal information, but it may mean that we are unable to provide you with our services.

2. How do we use your information?

We will only use your information for the purposes for which it was collected (primary purpose) or a purpose related to that primary purpose if it would be reasonably expected by you or where we have separately obtained your consent.

We use personal information for the primary purpose of managing and operating the Burnside Village shopping centre and providing ancillary services, information and related offerings.

How we use the information we collect depends, in part, on which services you use, how you use them and any preferences you have communicated to us. If you would like to restrict how your personal information is handled beyond what is outlined in this Policy, please contact our Privacy Officer.

2.1 Internal Group Transfers

We are part of a larger group of companies within the Cohen Group and as such we may provide your information to other entities within the Cohen Group. Within Australia, this transfer of information is compliant with s 13B of the Privacy Act. Transfers are subject to the security information obtained in paragraph 3 below.

2.2 Disclosure of personal information to third parties

We may disclose your information to third parties who assist us in providing, managing and administering our services. We will also disclose your personal information where such disclosure is required by law.

We may disclose your personal information to third parties that:

  • Manage and enhance our customer database;
  • Manage and assist with our compliance and safety procedures for contractors or other third parties on our premises, including Rapid Global;
  • Process information for payment verification and security purposes including Eftsure;
  • Provide free and secure Wi-Fi on our premises, including Purple;
  • Assess your interest in our services;
  • Conduct customer research or satisfaction surveys including;
  • Send marketing information to you on our behalf; and
  • Other purposes related to the above.

We will not sell or license your information to third parties or otherwise disclose your personal information. In certain circumstances we may be required to disclose your personal information without your consent in order to comply with any court orders, subpoenas or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.

3. How do we store and secure the information we collect?

We store your personal information electronically in a secure database on our systems.

3.1 Security and management of personal information

We will take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised and accidental access, modification, disclosure, destruction, or other action which prevents or otherwise hinders access or use of the personal information on a temporary or permanent basis. We do this by:

  • Putting in place physical, electronic and procedural safeguards in line with industry standards;
  • Requiring any third-party providers to have acceptable security measures to keep personal information secure;
  • Limiting access to the information we collect about you;
  • Imposing confidentiality requirements on our employees; and
  • Only providing access to personal information once proper identification has been given.

While we take all steps reasonable in the circumstances to protect your information, in the unlikely event of a data breach we will notify you in accordance with our obligations under the Privacy Act.

Where there is a risk of serious harm arising from the breach, we will notify you and any relevant authorities.

We will only keep your personal information for as long as we require it for the purpose for which it was collected. However, we may also be required to keep some of your personal information for specified periods of time, for example under certain laws relating to companies, money laundering and financial reporting legislation. If we no longer require your personal information, and are not legally required to retain it, we will take reasonable steps to destroy or de-identify the personal information.

3.2 Sending information overseas

We store personal information overseas using Microsoft servers. We also engage certain third-party services to process information which are located overseas. This includes Purple, our public Wi-Fi provider, located in the United Kingdom, and Eftsure, located in Dallas, Texas, and Auckland, New Zealand.

We always take steps to ensure that where your personal information is sent overseas, it is handled in accordance with the Privacy Act.

4. How to access and control your information?

4.1 Accessing the information we hold about you

Under the APPs you may be able to obtain a copy of the personal information that we hold about you. To make a request to access this information please contact us in writing. We will require you to verify your identity and specify what information you wish to access. If eligible, we will grant you access to the information within 30 days.

We may charge a fee to cover the costs of verifying your application, and retrieving, reviewing and copying any material requested.

4.2 Updating your personal information

We endeavour to ensure that the personal information we hold about you is accurate, complete and up-to-date. Please contact us at the details above if you believe that the information we hold about you requires correction or is out of date. We endeavour to process any request within 30 days and will provide written reasons if your request is rejected, as well as providing details for making a complaint about the refusal if necessary.

5. Complaints

If you are concerned that we have not complied with your legal rights or the applicable privacy laws, contact our Privacy Officer in the first instance. Please contact our Privacy Officer (contact details above) with a thorough description of your concerns and a response will be provided within a reasonable period. All complaints must be in writing.

When processing a complaint, we will require you to provide us with information to confirm your identity before processing a request related to information we may hold about you.

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also contact the Office of the Australian Information Commissioner as follows:

Director of Compliance Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001

For more information on privacy see the Australian Information Commissioner’s website.

Latest from
Our Feed

18079482343788692
Explore Georg Jensen's Moonlight Grapes collection 🌙 Georg Jensen’s Moonlight Grapes collection features 18kt gold and sterling silver jewellery that draws on an Art Nouveau motif from early Georg Jensen silver hollowware – each piece deeply rooted in the Design House’s silversmithing heritage. Collect your next statement piece from Georg Jensen in the Premium Fashion Mall today. Discover our website for more luxe collections. @georgjensen #burnsidevillage #georgjensen #moonlightgrapes
17997197183669075
Where Fashion Lives - Spring Summer 25 Series 🖤 
Burnside Village invites you to embrace the new season in style. From 2 – 5 October, immerse yourself in four days alive with fashion, beauty, and lifestyle. Ticket details will be revealed soon! #burnsidevillage #wherefashionlives
17945843751019512
PERRI CUTTEN's Golden Hour collection has arrived at Burnside Village 🌞 As Golden Hour arrives, the PERRI CUTTEN woman embraces a playful simplicity to her wardrobe. This collection embraces spring in all its glory — sun-drenched tones, effortless tailoring, and a lightness that lingers long after the day is done. Shop Golden Hour's looks at Perri Cutten in the Atrium Mall today. For more chic brand drops, be sure to explore our website. @perricutten #burnsidevillage #perricutten #goldenhour
18529174240004639
Say hello to On the Road - Country Road's latest spring campaign 🏕️ Country Road's latest collection is a celebration of roads travelled together, and the anticipation of new journeys ahead. Inspired by golden horizons and the spirit of adventure, each piece invites effortless options for wherever the season takes you. Explore Country Road's On the Road collection in the Atrium Mall. For more of the latest collections from all your favourite Burnside Village brands, visit our website! @countryroad #burnsidevillage #countryroad #ontheroad
17909365203235478
It's Giveaway Time 🎭 To celebrate the 40th Australian Anniversary Tour of Andrew Lloyd Webber’s record-breaking musical @CATStheMusicalAU, we’re giving you the chance to win 1 of 5 Double Passes to experience it at Her Majesty’s Theatre! On just one special night of the year, all Jellicle cats meet at the Jellicle Ball where Old Deuteronomy, their wise and benevolent leader, makes the Jellicle choice and announces which of them will go up to The Heaviside Layer and be reborn into a whole new Jellicle life. To enter this giveaway: - Like this post. - Make sure you’re following @BurnsideVillage & @CATStheMusicalAU - Comment letting us know why you would like to see the Jellicle Ball at CATS! (Every new comment is a new entry. Share to your story for additional entries.) T&C’s Apply* 1. Competition commences Monday, 8 September 2025 and closes at 12pm Friday 12 September 2025. 2. The winners will be drawn at 3pm on Friday 12 September 2025. The winners will be contacted with instructions on how to redeem their prize. 3. Prize Winners will claim a prize of 2 x A Reserve tickets (Double Pass) to CATS at Her Majesty’s Theatre in Adelaide for 2pm Saturday 20 September 2025. The prize cannot be exchanged for cash. This giveaway is not sponsored, endorsed, or administered with Instagram. 4. Please note, we will only announce our winners once the giveaway is drawn. Burnside Village will only ever message you from this account and we will never request credit card details. 5. Tickets need to be presented either as a printed copy or on a mobile device in order to enter the venue. The production contains flashing lights and visual effects, strobe, pyrotechnics, theatrical smoke and haze. 6. Crossroads Live Australia Terms and Conditions of Sale apply to tickets. No refunds will be offered due to event cancellation. #burnsidevillage #giveaway #catsthemusicalau
18021610148773134
Celebrate Father's Day with us at The Village Market / Spring Harvest 🌼 With Spring in full bloom, it’s the perfect moment to savour the season! From picnic-ready selections to handcrafted treats, our food connoisseurs are here to showcase the best of local flavour with exclusive 1-day only offers and complimentary tastings! Plus, to make his day that little bit sweeter, stop by our main station situated opposite Tony & Marks and receive a complimentary Father's Day pack from @haighschocolates Explore the Village Market Spring Harvest TODAY from 11am - 3pm and happy Father’s Day to all fatherly figures! #burnsidevillage #springharvest
18311299468245199
For Every Kind of Dad at Louis Vuitton Louis Vuitton celebrates the fathers and fatherly among us with a selection of remarkable gifts that speak to modern refinement in such spheres as sport, travel, and leisure. Accessories for a daily wear ready-to-wear, sneakers, and luggage are updated with loving nods to evolving personal tastes, while all-new items encapsulate the duality of sincerity and joy in a paternal relationship. Visit our incredible Louis Vuitton team in-store to explore, and order pieces from Louis Vuitton's Father's Day Gifting Campaign today. For more of the latest in global fashion, be sure to visit our website! @louisvuitton #burnsidevillage #foreverykindofdad #louisvuitton
18260280493303457
Father's Day Giveaway! In celebration of Father's Day, endota Burnside Village will be treating one lucky father figure to their Rest and Restore Treatment valued at $160! Restore balance with endota's luxe gifting options and treatments this Father's Day, and give him the gift of relaxation! To enter this giveaway, simply: * Like this post. * Make sure you're following @burnsidevillage & @endota * Comment letting us know who deserves the gift of relaxation this Father's Day. (Every new comment is a new entry. Share to your story for additional entries.) T&C's Apply* 1. Competition commences Friday 5th September 2025 and closes at 3pm Monday 8th September 2025. 2. The winner will be drawn at 3pm on Monday 8th September 2025. The winner will be contacted with instructions on how to redeem their prize. 3. The prize cannot be exchanged for cash. This giveaway is not sponsored, endorsed, or administered with Instagram. 4. Prize must be booked at endota Burnside Village, can't be booked in conjunction with any other offer and is bookable M-F only. 5. Please note, we will only announce our winners once the giveaway is drawn. Burnside Village will only ever message you from this account and we will never request credit card details. #burnsidevillage #endota #giveaway
18087736891825403
For Every Kind of Dad at Macpac Give dad the gift of adventure this Father's Day at Macpac. Explore Macpac's adventure-ready Father's Day collections, from rugged outerwear to everyday essentials built for the outdoors. Whether he's hiking new trails, camping under the stars, or simply keeping cosy on weekend getaways, Macpac has the perfect gear to match his journey! Get your father figure the perfect gift from Macpac on Level 1. For more exclusive Burnside Village Father's Day offerings, be sure to check out our website! @macpac #burnsidevillage #macpac #foreverykindofdad
18090161068695613
For Every Kind of Dad at Charlesworth Nuts Celebrate the special men in your life with a gift from Charlesworth Nuts. Whether he enjoys gourmet snacks, sweets, or savoury treats, you'll find the right gift for him. Find Charlesworth Nuts' curated selection of Father's Day gifts in the Village Market today. For more Father's Day gifting inspiration be sure to visit our website! @charlesworthnuts #burnsidevillage #charlesworthnuts #foreverykindofdad
18038509667447630
For Every Kind of Dad at ZARA This Father's Day, make it special with a curated selection of gifts from Zara. From classic wardrobe staples to versatile accessories, find a thoughtful addition to the celebration. Find the perfect gift for Dad, curated by Zara, in the Fashion Mall today. Explore our website for more exclusive Father's Day offerings! @zara #burnsidevillage #zara #foreverykindofdad
17979395630870560
For Every Kind of Dad with Haigh’s Chocolates 🍫 The Haigh’s Chocolates 2025 Father’s Day collection is inspired by the spirit of adventure and moments shared outdoors with Dad. The collection unifies smoky, savoury, and rich flavours in a selection of handmade chocolates designed to delight. Get him the sweetest gift this Father’s Day from Haigh’s Chocolates in the Atrium Mall. For more exclusive Father’s Day offerings, be sure to visit our website. @haighschocolates #burnsidevillage #haighs #foreverykindofdad
17922667497134152
For Every Kind of Dad at BOSS This Father's Day, explore BOSS' elevated collections and give him a gift that's as timeless as he is. Until Father's Day, capitalise on 20% off BOSS Menswear Polos and T-Shirts, crafted to bring effortless style to every occasion. Whether he's dressing for the weekend or upgrading his everyday essentials, each piece is designed with the signature quality BOSS is known for. Make his day extra special with a gift that celebrates his style from BOSS in the Fashion Mall today. For more Father's Day gifting Inso, be sure to visit our website! @boss #burnsidevillage #boss #foreverykindofdad
18055415363166132
For Every Kind of Dad at Tommy Hilfiger Australian Olympic snowboarder, Scotty James celebrates Father's Day with Tommy Hilfiger. Discover a timeless selection of wardrobe staples, perfect for gifting this Father's Day. Plus this week, receive a complimentary Tommy Hilfiger Golf Umbrella with a spend of $149 on menswear!* Discover Tommy Hilfiger's Father's Day collections on the Ground Floor in the Fashion Mall today. For more Father's Day gifting inspiration, be sure to visit our website! @tommyhilfiger #burnsidevillage #tommyhilfiger #foreverykindofdad
18371981485196888
Where moonlight meets mystery - Introducing Le Creuset's Nuit 🌙 A hue so blue, and completely new, Le Creuset introduces Nuit, inspired by the mystery of the night. An alluring, intense and deep midnight blue that’ll not only add drama, but also a dreamy elegance to your kitchen. As stunning as the night sky during a full moon, this evocative colour is guaranteed to illuminate, inspire and impress. Explore Le Creuset's elevated collections on level 1 now. Visit our website for more of the latest at Burnside Village! @lecreusetanz #burnsidevillage #lecreuset #nuit
18081578311743371
Spring Summer 25 // Where Fashion Lives 
Experience Burnside Village from a brand-new perspective. From 2 – 5 October, enjoy four extraordinary days celebrating the best in fashion, beauty, and lifestyle. Tickets are just around the corner 🖤 #burnsidevillage
18067671037954696
Sharp and sophisticated - M.J. Bale has officially arrived at Burnside Village 👔 Step inside a beautifully designed new store, where vintage decorative details set the tone for an elevated shopping experience. Known for impeccable tailoring and their mastery of Australian merino wool, M.J. Bale creates garments of integrity for men of character. From dinner and drinks to the boardroom, their designs carry a reputation for timeless style and authenticity. Explore the world of M.J. Bale, right here at Burnside Village in the Atrium Mall today. For more news in relation to Burnside Village’s latest offerings, be sure to visit our website! @mjbale #burnsidevillage #mjbale
18095456467570517
Kazumi Ramen has officially arrived at Burnside Village 🍜 Serving up the true taste of Japan, every bowl is crafted with authentic traditions and the finest ingredients, including melt-in-your-mouth wagyu. At Kazumi Ramen, enjoy rich broths and the freshest hand-prepared toppings. This is ramen the way it’s meant to be enjoyed – steaming, soulful and unforgettable. Experience Kazumi Ramen on Level 1 today. Explore our website for more of the latest news from Burnside Village! #burnsidevillage #kazumiramen
18069259727515360
Introducing Aje Bridal, the elegant love story of detail and design curated for the modern bride 💍 Embodying iconic, undone elegance, discover the new curation of Aje Bridal silhouettes to mark your special day. Exclusively available at Aje Burnside. Explore the Aje Bridal collection on the Ground Floor in the Fashion Mall today. For more exclusive drops, be sure to explore our website 🖤 @_aje_ #burnsidevillage #aje #ajebridal
18190352239318133
ZARA’s Spring/Summer collection has arrived at Burnside Village ☀️ Embrace the art of refined ease with relaxed tailoring and utility-inspired styles. Discover a collection where each piece is designed with considered simplicity and effortless appeal in mind. Shop styles from ZARA’s Spring/Summer collection in the Fashion Mall today. For more style inspiration, visit our website 🖤 @zara #burnsidevillage #zara #springsummer