We're closed now 9am - 5pm

Sunday 9am - 5pm

Monday 9am - 5:30pm

Tuesday 9am - 5:30pm

Wednesday 9am - 5:30pm

Thursday 9am - 9pm

Friday 9am - 5:30pm

Saturday 9am - 5pm

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The Concierge desk is currently operating Monday to Wednesday 9am – 5:30pm, Thursday 9am – 9pm, Friday 9am – 5:30pm, Saturday 9am – 5pm and Sunday 9am – 5pm. Alternatively, you can get in touch with us by phoning 8338 1911 or use the chat feature on the bottom right hand corner. 

Burnside Village Concierge are here to help create the ultimate shopping experience for you!

The Concierge desk is where service is always a pleasure to provide and exceeding customer expectations comes naturally.  At Burnside Village it’s the little things that we think make a big difference.

If you haven’t seen us yet, Concierge is located at the top of the travellator at the Coles end of the centre.  We would love to assist with your shopping needs and more….

  • If you’re looking for  something specific, allow us to help you find it.
  • If you’re shopping for that someone who has everything, why not come and see us for a gift card.
  • If you need wifi, connect to Burnside Village Public for three hours of free internet use.
  • If you need a taxi?  It will be our pleasure to book one for you.
  • If you’re catching the bus home, see us for your metroCARD needs.
  • If you’re after a store location and information on how to find them.
  • If you require a wheelchair, please see us.
  • If you’re feeling peckish? let us arrange your restaurant bookings.

Lost and found property is held at Burnside Village for up to 3 months before the property is either turned over to the local Police or donated to a charity organisation.

If you have lost or found any property at Burnside Village, please report it to Concierge located in the Atrium Mall or call 8338 1911.